Director, Business Process Outsource Operations

3M

Maplewood, MN, USA
Base: $250,000-$290,000 usd; variable: includes va...
On-site (4 days a week at the 3m center in maplewood, mn)
12 years leadership in shared services or bpo
Bachelor's degree in business or operations
Vendor governance and performance management expertise
3M is seeking a Director of Business Process Outsource Operations to oversee its BPO partnerships, ensuring performance, governance, and alignment with global business objectives. The ideal candidate will have extensive experience in business operations and digital transformation, with strong leadership and vendor management skills

Job Summary

  • This role serves as the leader for all outsourced business services delivered through the organization's BPO partners, ensuring effective performance and governance.
  • The position requires driving operational effectiveness by partnering with internal stakeholders to optimize processes and embed digital capabilities.
  • 3M offers competitive pay ranging from $250,000 to $290,000 USD along with comprehensive benefits including medical, dental, vision, and retirement plans.

Matching Summary

Match Score: 85

3M is seeking a Director of Business Process Outsource Operations to oversee its BPO partnerships, ensuring performance, governance, and alignment with global business objectives. The ideal candidate will have extensive experience in business operations and digital transformation, with strong leadership and vendor management skills.

Salary

Base: $250,000-$290,000 USD; Variable: Includes variable incentive pay if eligible; Benefits: Medical, Dental, Vision, HSA, FSA, Disability, Life Insurance, Retirement

Skills & Requirements

Must-have

  • 12 years leadership in shared services or BPO
  • Bachelor's degree in business or operations
  • Vendor governance and performance management expertise
  • Experience with automation, analytics, and AI enablement

Nice-to-have

  • Master's degree preferred
  • Lean Six Sigma methodology background
  • Global Capability Center experience
  • Multi-vendor ecosystem familiarity
  • Strong influence on senior stakeholders

Key Requirements

  • 12 years progressive leadership experience
  • Bachelor's degree required (verified prior to start)
  • Must be legally authorized to work in US without sponsorship

Work Rights

Must be legally authorized to work in country of employment without sponsorship

Tailored Resume

Cover Letter