Customer Solutions Agent

Caltex Australia

Alexandria, Australia
**
Engage and support b2b customers
Inbound and outbound calls
Email responses and live chat
** Caltex Australia is seeking a Customer Solutions Agent for their Alexandria office, where candidates will support B2B customers through various communication channels. The role emphasizes teamwork, customer service, and offers a supportive environment with training provided. **

Job Summary

  • Answer and action incoming customer enquiries across multiple communication channels (phone, email, chat, social) in a timely and professional manner.
  • Make outbound calls in response to customer requests for callbacks, voicemail messages, follow up customer credit applications or other outbound campaigns as required.
  • Our total remuneration is competitive. This is across base salary, car allowance, a company performance incentive, employee share offers and a 25% discount on Fuel for two privately used cars for permanent employees.

Matching Summary

Match Score: 75

** Caltex Australia is seeking a Customer Solutions Agent for their Alexandria office, where candidates will support B2B customers through various communication channels. The role emphasizes teamwork, customer service, and offers a supportive environment with training provided. **

Skills & Requirements

Must-have

  • Engage and support B2B customers
  • Inbound and outbound calls
  • Email responses and live chat
  • Data integrity and PII compliance
  • Manage competing priorities
  • Work as part of a team

Nice-to-have

  • Enthusiastic and customer centric
  • Continuous improvement mindset
  • Appetite to learn
  • High level of work ethic

Key Requirements

  • Minimum qualification at HSC level
  • Computer literate including use of Microsoft Office suite
  • Previous experience within a customer service/contact centre position
  • Experience from retail or hospitality industries

Work Rights

Not specified

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