Mgr Customer Service I

Amgen UK

Hyderabad, India
Customer service management
Order-to-cash operations
Experience with sap and salesforce
The Customer Experience Manager is responsible for managing day-to-day customer service and order-to-cash operations

Job Summary

  • The Customer Experience Manager is responsible for managing day-to-day customer service and order-to-cash operations.
  • This role emphasizes people leadership, operational performance, customer satisfaction, and continuous improvement.
  • The position requires strong analytical skills and the ability to drive decisions using data.

Matching Summary

The Customer Experience Manager is responsible for managing day-to-day customer service and order-to-cash operations.

Skills & Requirements

Must-have

  • Customer service management
  • Order-to-cash operations
  • Experience with SAP and Salesforce

Nice-to-have

  • Change management skills
  • Multilingual proficiency
  • Continuous improvement mindset

Key Requirements

  • 6–8 years of experience in customer service
  • 2–4 years of people management experience
  • Bachelor’s degree required

Work Rights

Not specified

Tailored Resume

Cover Letter