Systems Design/architecture Engineer

Adobe Media and Data Science Research (MDSR) Laboratory

$163,200 -- $328,925 annually; not specified; not ...
Not specified
Enterprise solution architecture
Customer support solutions
Contact center solutions
Adobe is seeking a seasoned Principal Architect for its Media and Data Science Research Laboratory, focusing on delivering AI-enabled solutions for integrated customer experience. The ideal candidate will have extensive experience in enterprise architecture, specifically with Microsoft Dynamics 365 and Amazon Connect, to guide multiple programs toward a unified architecture

Job Summary

  • Own and evolve the foundational architecture that enables our ICX vision; ensure initiatives align through iterative steps toward the target state.
  • Develop solution designs, present at Architecture Review Boards (ARBs), and partner with Engineering to guide execution and operational readiness.
  • Architect AI-enabled capabilities (RAG, GenAI, agentic automation) with a vendor-agnostic approach; select best-of-breed where it lowers cost and increases impact.

Matching Summary

Match Score: 85

Adobe is seeking a seasoned Principal Architect for its Media and Data Science Research Laboratory, focusing on delivering AI-enabled solutions for integrated customer experience. The ideal candidate will have extensive experience in enterprise architecture, specifically with Microsoft Dynamics 365 and Amazon Connect, to guide multiple programs toward a unified architecture.

Salary

$163,200 -- $328,925 annually; Not specified; Not specified

Skills & Requirements

Must-have

  • Enterprise solution architecture
  • Customer support solutions
  • Contact center solutions
  • Microsoft Dynamics 365 Customer Service
  • Amazon Connect integration
  • Generative AI and Agentic AI
  • API-first design, event-driven patterns

Nice-to-have

  • Unified workspaces design
  • Voice-to-voice translation
  • Customer data platforms
  • Multi-national regulated environments
  • Outcome attribution via data lineage

Key Requirements

  • 10+ years of experience in enterprise solution architecture
  • Proven architecture experience integrating Amazon Connect
  • Strong experience with Microsoft Dynamics 365 Customer Service
  • Experience architecting CRM for selling motions
  • Demonstrated application of Generative AI and Agentic AI
  • Experience with RAG and orchestration patterns
  • Strong integration architecture fundamentals

Work Rights

Not specified

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