Receives and responds, via telephone, email, chat or SMS to technical customer service requests, inquiries and problems
Job Summary
Receives and responds, via telephone, email, chat or SMS to technical customer service requests, inquiries and problems.
Resolves escalated/inbound client and/or merchants technical support issues relating to point of service (POS) products.
Develops knowledgebase of newly implemented or revisions to POS products, policies, procedures, compliance and association regulations through the continued participation in on-going training and reference to online manuals.
Matching Summary
Receives and responds, via telephone, email, chat or SMS to technical customer service requests, inquiries and problems.