Lead Product Manager - Ivr, Digital Iva & Conversational Ai

HumanPanorama

Base: $126,300 - $173,700 py; bonus: eligible for ...
Hybrid
6+ years product management experience
3+ years ivr or conversational ai
Google ccai / dialogflow cx expertise
HumanPanorama is seeking a Lead Product Manager to oversee the development of its omnichannel conversational automation ecosystem, focusing on IVR, digital IVAs, and conversational AI. The ideal candidate will have significant experience in product management, particularly with modern conversational AI platforms, while delivering measurable improvements in customer experience

Job Summary

  • This role drives the evolution of an omnichannel conversational automation ecosystem spanning voice and digital channels using generative AI.
  • The successful candidate will own critical product workstreams, define strategy, and partner cross-functionally to deliver measurable improvements in customer experience and operational performance.
  • Humana offers competitive benefits including medical, dental, vision, 401(k) retirement savings, and paid time off to support whole-person well-being.

Matching Summary

Match Score: 85

HumanPanorama is seeking a Lead Product Manager to oversee the development of its omnichannel conversational automation ecosystem, focusing on IVR, digital IVAs, and conversational AI. The ideal candidate will have significant experience in product management, particularly with modern conversational AI platforms, while delivering measurable improvements in customer experience.

Salary

Base: $126,300 - $173,700 per year; Bonus: Eligible for incentive plan based on company/individual performance; Benefits: Medical, dental, vision, 401(k), PTO, parental leave

Skills & Requirements

Must-have

  • 6+ years product management experience
  • 3+ years IVR or conversational AI
  • Google CCAI / Dialogflow CX expertise
  • Omnichannel voice and digital strategy
  • Agile roadmap execution and delivery

Nice-to-have

  • Healthcare or insurance industry background
  • Experience with LLM-powered automation
  • Legacy to cloud-native modernization
  • Strong cross-functional leadership skills
  • Data-driven customer experience optimization

Key Requirements

  • Bachelor's Degree preferred
  • 6+ years PM experience required
  • 3+ years focused on IVR/Conversational AI
  • Hands-on experience with Google CCAI/Dialogflow CX
  • Proven success driving KPIs and OKRs

Work Rights

Not specified

Tailored Resume

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