Client Services Representative Ii Bilingual Spanish

Bank of America

Las Vegas, NV, US
Base: $25.00 - $27.88 hourly; bonus/equity: not sp...
Onsite
Proficient in english and spanish
1+ years customer service experience
Handling difficult client situations
The role involves resolving routine client requests through calls, chats, or emails in an inbound contact center environment

Job Summary

  • The role involves resolving routine client requests through calls, chats, or emails in an inbound contact center environment.
  • Employees are expected to identify client needs, recommend solutions for fraud, and ensure accurate data recording.
  • This position offers a base salary of $25.00 - $27.88 hourly pay along with industry-leading benefits and paid time off.

Matching Summary

The role involves resolving routine client requests through calls, chats, or emails in an inbound contact center environment.

Salary

Base: $25.00 - $27.88 hourly; Bonus/Equity: Not specified; Benefits: Industry-leading benefits, access to paid time off

Skills & Requirements

Must-have

  • Proficient in English and Spanish
  • 1+ years customer service experience
  • Handling difficult client situations
  • Multi-tasking between systems
  • Compliance with bank procedures

Nice-to-have

  • Experience in banking industry
  • Passion for delivering positive service
  • Adaptability to new technology
  • Building rapport with clients
  • Creative problem solving skills

Key Requirements

  • High School Diploma or GED
  • Minimum 1 year customer service experience
  • Intermediate computer proficiency
  • Reliable attendance including weekends/holidays

Work Rights

Not specified

Tailored Resume

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