Contact Center Associate 1 - Uhealth Connect (remote)

University of Miami

Medley, FL, United States
Fully remote
Epic scheduling system
Medical triage expertise
Insurance requirements knowledge
The Contact Center Representative 1 is responsible for scheduling and registering patients for appointments within the University of Miami Health System

Job Summary

  • The Contact Center Representative 1 is responsible for scheduling and registering patients for appointments within the University of Miami Health System.
  • Success in this position requires the ability to utilize the EPIC scheduling system to search for appointments across multiple physicians, resources, specialties, and sites while utilizing expertise in medical triage and understanding of government and commercial insurance requirements.
  • The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

Matching Summary

The Contact Center Representative 1 is responsible for scheduling and registering patients for appointments within the University of Miami Health System.

Skills & Requirements

Must-have

  • EPIC scheduling system
  • medical triage expertise
  • insurance requirements knowledge
  • HIPAA privacy adherence
  • patient-centered care culture

Nice-to-have

  • teamwork and collaboration
  • passion for providing excellent service
  • bi-lingual (Spanish, Creole)

Key Requirements

  • High School education
  • Minimum 1 year of relevant experience
  • Detail oriented
  • Excellent customer service skills
  • Computer literate

Work Rights

Not specified

Tailored Resume

Cover Letter