Cable News Network Inc is seeking a Senior Technical Support Analyst to ensure the efficient operation of business applications at Warner Bros. Studio Tour Tokyo. The role requires expertise in Microsoft Dynamics 365, strong problem-solving skills, and proficiency in both Japanese and English
Job Summary
Act as the primary technical support resource for business applications, including Microsoft Dynamics 365 (Finance & Operations / Store Commerce), ticketing, and related systems.
Own and manage service request tickets from initiation to resolution, collaborating with internal teams, vendors, and external partners.
Provide timely fixes and proactive solutions to minimize downtime and enhance operational efficiency.
Matching Summary
Match Score: 85
Cable News Network Inc is seeking a Senior Technical Support Analyst to ensure the efficient operation of business applications at Warner Bros. Studio Tour Tokyo. The role requires expertise in Microsoft Dynamics 365, strong problem-solving skills, and proficiency in both Japanese and English.
Skills & Requirements
Must-have
Microsoft Dynamics 365 support
B2C business applications support
POS systems and hardware support
Incident and change request management
Japanese and English communication
Nice-to-have
Experience in large entertainment venues
Familiarity with PCI-compliant environments
Passion for guest experience
Key Requirements
Minimum of 5 years of relevant experience
Minimum of 5 years supporting Microsoft Dynamics 365