The Digital Support Representative is the primary customer focal point for in-service support of Digital Solutions, reinforcing customer proximity and ensuring high levels of customer satisfaction
Job Summary
The Digital Support Representative is the primary customer focal point for in-service support of Digital Solutions, reinforcing customer proximity and ensuring high levels of customer satisfaction.
You will proactively accompany key customers in proximity, acting as the bridge between their operational needs and central support teams, and are responsible for collecting and relaying the "Customer Voice" regarding Software & Services products to drive continuous improvement.
The role includes receiving and following up on in-service issues, supporting customers and internal stakeholders, capturing and enriching customer feedback, and contributing to the continuous improvement to reach targeted support KPIs.
Matching Summary
The Digital Support Representative is the primary customer focal point for in-service support of Digital Solutions, reinforcing customer proximity and ensuring high levels of customer satisfaction.
Skills & Requirements
Must-have
Customer satisfaction and relationship management
Proximity support and customer visits
Relay customer voice to internal stakeholders
Support for digital products and software
Excellent written and oral English communication
Nice-to-have
Develop external business relationships
Anticipate and meet customer expectations
Strong sense of ownership
Excitement and passion for digital technology
Key Requirements
Degree in Information Systems, IT, Computer Science, or Aviation