AirFreight Customer Service Officer (East) [EL]

WECRUIT PTE. LTD.

Islandwide, Singapore
Respond to customer inquiries about airfreight services
Assist customers with bookings and pickups
Track shipments and update milestones promptly
The role involves responding to customer inquiries regarding airfreight services, rates, schedules, and documentation

Job Summary

  • The role involves responding to customer inquiries regarding airfreight services, rates, schedules, and documentation.
  • Candidates will work closely with internal teams to ensure timely shipment processing and address customer issues professionally.
  • The position requires maintaining accurate records of customer interactions and keeping clients informed of any shipment delays.

Matching Summary

Match Score: 85

The role involves responding to customer inquiries regarding airfreight services, rates, schedules, and documentation.

Skills & Requirements

Must-have

  • Respond to customer inquiries about airfreight services
  • Assist customers with bookings and pickups
  • Track shipments and update milestones promptly
  • Ensure adherence to airfreight regulations
  • Collaborate with internal operations teams

Nice-to-have

  • Professional issue resolution skills
  • Process enhancement collaboration
  • Strong communication abilities

Key Requirements

  • Adherence to customs requirements
  • Experience in airfreight documentation
  • Ability to track shipments efficiently

Work Rights

Not specified

Tailored Resume

Cover Letter