Field Support Lead - 6153138 - Baltimore, Md

Accenture Flex

Baltimore, Maryland, US
Maryl + : $23 to $33; not specified; not specified...
100% onsite
Advanced technical support
Vdi platforms
Windows desktop environments
Accenture Flex offers project-based work powered by Accenture, a leading global professional services company

Job Summary

  • Accenture Flex offers project-based work powered by Accenture, a leading global professional services company.
  • The Desktop Support Analyst provides advanced technical support to end users, serving as an escalation point for Level 1 support and resolving complex technical issues in physical and VDI environments.
  • Accenture Flex employees work onsite in their local metro area, significantly reducing travel demands, and receive competitive rewards and access to benefits programs.

Matching Summary

Accenture Flex offers project-based work powered by Accenture, a leading global professional services company.

Salary

Maryland: $23 to $33; Not specified; Not specified

Skills & Requirements

Must-have

  • advanced technical support
  • VDI platforms
  • Windows desktop environments
  • enterprise applications
  • ServiceNow
  • onsite support

Nice-to-have

  • excellent communication skills
  • customer service skills
  • Microsoft 365 applications
  • process improvement opportunities

Key Requirements

  • 6+ years desktop support experience
  • 6+ years VDI platform support
  • Troubleshooting Windows desktop environments
  • Familiarity with Active Directory
  • Experience with ITSM tools
  • High School Diploma or GED

Work Rights

Not specified

Tailored Resume

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