Not specified; not specified; health insurance wit...
4-5 years customer service experience
High volume calling proficiency
Salesforce.com crm expertise
The role involves managing a high volume of customer contacts through phone and email while conducting health checks to gauge product satisfaction
Job Summary
The role involves managing a high volume of customer contacts through phone and email while conducting health checks to gauge product satisfaction.
Candidates must demonstrate the ability to learn new technology quickly and use independent judgment when deviating from standard call scripts.
Concentrix offers a Virtual First work model with provided equipment, requiring employees to reside within a commutable distance of their local office.
Matching Summary
Match Score: 85
The role involves managing a high volume of customer contacts through phone and email while conducting health checks to gauge product satisfaction.
Salary
Not specified; Not specified; Health Insurance with Dental Coverage, Paid Time off, Life Insurance, Employee Assistance Program
Skills & Requirements
Must-have
4-5 years customer service experience
High volume calling proficiency
Salesforce.com CRM expertise
Microsoft Office knowledge
Verbal and written communication skills
Nice-to-have
Consultative support approach
Mentoring junior staff capability
Independent judgement in deviations
Cross-functional collaboration skills
Event attendance willingness
Key Requirements
4-5 years of customer service experience
Experience with Salesforce.com or similar CRM
Excellent knowledge of Microsoft Office programs
Ability to follow instructions and defined processes
Work Rights
Must be in commutable distance (NCR, Cavite, Rizal, Laguna, Bulacan) for potential office access