Customer Service Representative (life Insurance)

DXC Technology UK

Philippines
Not specified; supplemental pyy (st + by/shift) me...
Handle inbound calls from insurance policy holders
Manage data entry of transactions
Log cases in accordance with slas
The role involves handling inbound calls from insurance policy holders and providers while managing data entry and logging cases

Job Summary

  • The role involves handling inbound calls from insurance policy holders and providers while managing data entry and logging cases.
  • Employees are accountable for monitoring and timely resolution of customer inquiries to meet client expectations.
  • The company offers comprehensive benefits including health insurance, life coverage, and expanded maternity and paternity leave.

Matching Summary

The role involves handling inbound calls from insurance policy holders and providers while managing data entry and logging cases.

Salary

Not specified; Supplemental Pay (Standby/Shift) mentioned; Non-Taxable Allowance included

Skills & Requirements

Must-have

  • Handle inbound calls from insurance policy holders
  • Manage data entry of transactions
  • Log cases in accordance with SLAs
  • Monitor and resolve customer inquiries timely

Nice-to-have

  • Thorough research and investigation skills
  • Innovation and change embrace culture
  • High quality effective service delivery

Key Requirements

  • Ability to work in a culture that encourages innovation
  • Experience with Service Level Agreements (SLAs)
  • Strong communication and research skills

Work Rights

Not specified

Tailored Resume

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