Banamex Ops Support Specialist Ciudad De Mexico

Work From Home With CiCi

Ciudad De Mexico, Mexico
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Record/documentation maintenance
Account maintenance
Customer inquiries resolution
** The Banamex Ops Support Specialist position in Ciudad De Mexico is an entry-level role focused on providing operations support services at Citi, including documentation maintenance, account management, and customer service. Candidates should have 2-4 years of relevant experience and proficiency in Microsoft Office, with a particular emphasis on Excel and database management. **

Job Summary

  • The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
  • Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets.

Matching Summary

Match Score: 75

** The Banamex Ops Support Specialist position in Ciudad De Mexico is an entry-level role focused on providing operations support services at Citi, including documentation maintenance, account management, and customer service. Candidates should have 2-4 years of relevant experience and proficiency in Microsoft Office, with a particular emphasis on Excel and database management. **

Skills & Requirements

Must-have

  • record/documentation maintenance
  • account maintenance
  • customer inquiries resolution
  • financial entries approval
  • Microsoft Office proficiency
  • Dispute process knowledge
  • work unsupervised
  • problem solve capabilities
  • analytical skills
  • clear and concise communication

Nice-to-have

  • offer value added products
  • Lean and process improvement projects
  • Pega and/or G36 functionality
  • Continuity of Business (CoB) testing
  • creating and resolving Trust Receipts (TR’s)
  • Manejo de base de datos Power BI

Key Requirements

  • 2-4 years of relevant experience
  • High School diploma or equivalent
  • Manejo de Excel intermedio- Avanzado (Indispensable)
  • Experiencia en validación de documentación e información

Work Rights

Not specified

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