Staff Platform Manager, Ai Personalization

Airbnb

United States
Base: $200,000 - $240,000 usd; bonus/equity: eligi...
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9+ years industry experience
Ai/ml-powered platforms at consumer scale
Contextual data retrieval and rag architectures
** Airbnb is seeking a Staff Platform Manager for AI Personalization to lead product strategy and execution within their Community Support platform. The ideal candidate should have extensive experience in AI/ML platforms, particularly in personalization systems, and will focus on creating AI-driven support experiences that emulate human empathy and judgment. **

Job Summary

  • The role involves leading product strategy for AI Personalization to enable the AI to emulate the judgment and empathy of Airbnb's highest-performing human agents.
  • You will own the full stack of personalization from underlying retrieval systems to consumer-facing AI experiences across multiple surfaces.
  • This position requires a rare combination of customer experience expertise, technical fluency with ML engineers, and strategic vision for a multi-year roadmap.

Matching Summary

Match Score: 75

** Airbnb is seeking a Staff Platform Manager for AI Personalization to lead product strategy and execution within their Community Support platform. The ideal candidate should have extensive experience in AI/ML platforms, particularly in personalization systems, and will focus on creating AI-driven support experiences that emulate human empathy and judgment. **

Salary

Base: $200,000 - $240,000 USD; Bonus/Equity: Eligible; Benefits: Employee Travel Credits included

Skills & Requirements

Must-have

  • 9+ years industry experience
  • AI/ML-powered platforms at consumer scale
  • Contextual data retrieval and RAG architectures
  • LLM architectures and prompt design
  • A/B experiment design and metrics strategy
  • Cross-functional leadership with ML engineers

Nice-to-have

  • PhD in relevant field
  • Deep intuition for AI vs human judgment transition
  • Experience shipping consumer-facing AI products
  • Ability to synthesize ambiguous signals into decisions

Key Requirements

  • 9+ years of industry experience with BS/Masters or 6+ years with PhD
  • Must live in a state where Airbnb has a registered entity
  • Proven track record building foundational platform products

Work Rights

Must reside in a state where Airbnb has a registered entity

Tailored Resume

Cover Letter