It Service Support Manager (itil)

Freshfields

Bratislava, Slovakia
Base: €2,500 monthly gross; bonus/equity: annual p...
Fully remote
Itil principles
Itsm tools experience
Analytical mindset
You’ll play a key part in ensuring our IT services are delivered to a high standard, supporting both new service transitions and the enhancement of existing ones

Job Summary

  • You’ll play a key part in ensuring our IT services are delivered to a high standard, supporting both new service transitions and the enhancement of existing ones.
  • We’re committed to creating a workplace where everyone feels they belong.
  • When you join us, you’ll be part of a people-first culture that encourages growth, collaboration, and innovation.

Matching Summary

You’ll play a key part in ensuring our IT services are delivered to a high standard, supporting both new service transitions and the enhancement of existing ones.

Salary

Base: €2,500 monthly gross; Bonus/Equity: Annual performance bonus; Benefits: 6% monthly flex allowance, €8.50 daily meal allowance, extra days off, life assurance, paid leave for sickness/caring, LinkedIn Learning, well-being support, events, volunteering

Skills & Requirements

Must-have

  • ITIL principles
  • ITSM tools experience
  • analytical mindset
  • customer-first approach
  • service excellence passion

Nice-to-have

  • customer insight practices
  • Voice of the Customer experience
  • collaborative team player

Key Requirements

  • ITIL Foundation level
  • ServiceNow experience
  • excellent communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter