The Forecasting and Planning team leads a multi-market, strategic planning process that drives outstanding customer service, improved profitability, and enables delivery capabilities that differentiate Amex GBT in the industry
Job Summary
The Forecasting and Planning team leads a multi-market, strategic planning process that drives outstanding customer service, improved profitability, and enables delivery capabilities that differentiate Amex GBT in the industry.
This role will be responsible for the long-term and short-term forecasting, planning, and review coordination across a diverse grouping of accounts.
Flexible benefits are tailored to each country and start the day you do.
Matching Summary
The Forecasting and Planning team leads a multi-market, strategic planning process that drives outstanding customer service, improved profitability, and enables delivery capabilities that differentiate Amex GBT in the industry.
Skills & Requirements
Must-have
call center forecasting
short-term and long-term forecasting
econometric data
Anaplan and Excel
statistical time series modeling
Nice-to-have
proactive and independent work
effective management of time
build and maintain relationships
passion for mission
Key Requirements
2 or more years of forecasting/planning experience
Minimum 2 years call centre experience
Minimum 18 months resource planning experience
Bachelor's degree or equivalent experience, or 6 years workload management experience