[quality] Specialist Or Senior Specialist Customer Quality [surgical Vision]
Johnson & Johnson UK
Chiyoda, Japan
Quality management system execution
Complaint handling process efficiency
Regulatory compliance (gvp, qms, gqp)
Responsible for executing the quality information processing process in compliance with regulations and internal standards, aiming for efficiency, accuracy, and speed in complaint handling
Job Summary
Responsible for executing the quality information processing process in compliance with regulations and internal standards, aiming for efficiency, accuracy, and speed in complaint handling.
Conduct risk-based assessments of quality information received from customers to accurately detect market quality impacting events and promptly inform relevant stakeholders.
Support product quality improvement and value creation initiatives based on customer requirements, while fostering good communication and relationships with internal departments and stakeholders.
Matching Summary
Responsible for executing the quality information processing process in compliance with regulations and internal standards, aiming for efficiency, accuracy, and speed in complaint handling.
Skills & Requirements
Must-have
Quality management system execution
Complaint handling process efficiency
Regulatory compliance (GVP, QMS, GQP)
Risk-based quality information assessment
Cross-functional collaboration
Customer communication and reporting
Nice-to-have
Proactive quality improvement initiatives
Team member development support
Adaptable and flexible execution
Strong stakeholder relationship building
Key Requirements
2+ years of experience in Quality Assurance/Control or Manufacturing/Safety Management
University degree or equivalent qualification
Business English proficiency (spoken and written)
Understanding and practical experience with regulatory requirements and QMS ministerial ordinances