Assistant Front Office Manager - Sheraton Kota Kinabalu
Sheraton
Kota Kinabalu, Sabah, Malaysia
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Guest services
Front desk operations
Supervising staff
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The Sheraton is seeking an Assistant Front Office Manager in Kota Kinabalu, Malaysia, to support the Front Office Manager in supervising daily operations and ensuring guest satisfaction. The ideal candidate should have relevant experience in guest services or a degree in hospitality, alongside strong leadership and customer service skills.
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Job Summary
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis, ensuring an efficient check-in and check-out process.
Manages day-to-day operations, ensuring quality standards and meeting customer expectations, while striving to improve service performance.
Provides services that are above and beyond for customer satisfaction and retention, and serves as a role model to demonstrate appropriate behaviors.
Matching Summary
Match Score: 75
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The Sheraton is seeking an Assistant Front Office Manager in Kota Kinabalu, Malaysia, to support the Front Office Manager in supervising daily operations and ensuring guest satisfaction. The ideal candidate should have relevant experience in guest services or a degree in hospitality, alongside strong leadership and customer service skills.
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Skills & Requirements
Must-have
guest services
front desk operations
supervising staff
customer satisfaction
financial performance
Nice-to-have
leading and influencing others
building trust and cooperation
employee recognition programs
handling guest complaints effectively
demonstrating hospitality skills
Key Requirements
High school diploma or GED with 2 years experience
2-year degree with no experience required
experience in guest services, front desk, or related professional area