8-12 years financial services compliance experience
Strong working knowledge of fca disp rules
Hands-on experience managing fos referrals
This role is responsible for the independent investigation and resolution of complex, escalated, and material complaints within a FTSE 100 fintech environment
Job Summary
This role is responsible for the independent investigation and resolution of complex, escalated, and material complaints within a FTSE 100 fintech environment.
The position requires acting as the primary point of expertise for engaging with the Financial Ombudsman Service and ensuring robust Line 2 oversight of complaint handling practices.
Candidates must demonstrate high professional standards while driving thematic insights from complaints data to identify conduct and control weaknesses.
Matching Summary
This role is responsible for the independent investigation and resolution of complex, escalated, and material complaints within a FTSE 100 fintech environment.
Skills & Requirements
Must-have
8-12 years financial services compliance experience
Strong working knowledge of FCA DISP rules
Hands-on experience managing FOS referrals
Experience providing Line 2 oversight of complaints function
Ability to manage complex sensitive matters independently
Nice-to-have
Familiarity with trading products like FX and derivatives
Bachelor's degree in Law or Finance
Collaborative culture and continuous improvement mindset
Commercial and solutions-focused approach
Comfortable working from London office three days per week
Key Requirements
8–12 years' experience in financial services compliance
Bachelor's degree in Law, Business, Finance, Economics or related field
Significant exposure to complex complaint investigation and resolution