The role holder will have the need to maintain and deliver on the CIB, RBB, Markets and Treasury strategic plans to be the leading Bank in the Seychelles with priorities centred on weaving customer centricity and sustainability in the business daily activities
Job Summary
The role holder will have the need to maintain and deliver on the CIB, RBB, Markets and Treasury strategic plans to be the leading Bank in the Seychelles with priorities centred on weaving customer centricity and sustainability in the business daily activities.
Reporting to the Payments Manager, this role is responsible for the Management and delivery of all daily support function for Payments and Non-Core Payment Operations to ensure the approved SLA and Score cards are met.
Actively seek ways to personally contribute solutions to significant societal challenges in the community in support of the Pan-African citizenship.
Matching Summary
The role holder will have the need to maintain and deliver on the CIB, RBB, Markets and Treasury strategic plans to be the leading Bank in the Seychelles with priorities centred on weaving customer centricity and sustainability in the business daily activities.
Skills & Requirements
Must-have
Payment processing and servicing
Vetting and authorization of instructions
Daily reconciliation of payments
Customer enquiry and complaint handling
Adherence to SLA and scorecards
Nice-to-have
Customer centricity and sustainability
Digitalisation focus
Teamwork and collaboration
Continuous improvement mindset
Key Requirements
Further Education and Training Certificate (FETC): Office Administration (Required)