Technical Support Engineer - Adaptive Planning

Workday

Warsaw, Poland
Base: zł167,200 pln - zł250,800 pln; bonus/equity:...
Hybrid (at least 50% in-office)
5+ years technical support experience
2+ years enterprise cloud software support
Linux sql dbms programming knowledge
Workday is seeking a Technical Support Engineer for their Adaptive Planning team in Warsaw, Poland. The role involves addressing complex technical challenges and providing support for enterprise-grade web applications, requiring strong analytical skills and experience in SaaS support

Job Summary

  • The role involves partnering with Product Development teams to deliver creative workarounds and long-term solutions for a global customer base.
  • Candidates must have a foundational understanding of programming and experience supporting enterprise-grade web applications in a fast-paced environment.
  • Workday offers a culture rooted in integrity and empathy, providing tools to grow and the trust to take risks for long-term career development.

Matching Summary

Match Score: 85

Workday is seeking a Technical Support Engineer for their Adaptive Planning team in Warsaw, Poland. The role involves addressing complex technical challenges and providing support for enterprise-grade web applications, requiring strong analytical skills and experience in SaaS support.

Salary

Base: zł167,200 PLN - zł250,800 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package described via link

Skills & Requirements

Must-have

  • 5+ years technical support experience
  • 2+ years enterprise cloud software support
  • Linux SQL DBMS programming knowledge
  • XML JSON data format troubleshooting
  • Web Services API full stack debugging

Nice-to-have

  • Finance or financial planning software background
  • JavaScript development knowledge
  • ELK log aggregation tool usage
  • Empathetic customer communication style
  • Proactive problem-solving mindset

Key Requirements

  • 5+ years in Technical Support related role
  • 2+ years as support engineer with enterprise cloud software
  • Experience managing highly escalated cases across multiple accounts
  • Local candidate or willingness to relocate to Warsaw, Poland

Work Rights

Not specified

Tailored Resume

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