Manager Workforce Management

Jetstar Airways

Sydney, Australia
On-site
Workforce planning product strategy
Enterprise planning governance framework
Real-time operational execution
Establish workforce planning across Customer Care & Recovery operational areas and drive enterprise planning governance

Job Summary

  • Establish workforce planning across Customer Care & Recovery operational areas and drive enterprise planning governance.
  • Own WFM systems product strategy and drive continuous improvement, translating strategic plans into day-of-operations execution.
  • Enjoy heavily discounted air travel, flexible leave options including paid parental leave, and access to thousands of rewards through partnerships.

Matching Summary

Establish workforce planning across Customer Care & Recovery operational areas and drive enterprise planning governance.

Skills & Requirements

Must-have

  • Workforce planning product strategy
  • Enterprise planning governance framework
  • Real-time operational execution
  • Global Contact Centres workforce planning
  • WFM systems product strategy
  • Continuous improvement initiatives

Nice-to-have

  • Pioneering spirit
  • Resilience and challenging expectations
  • Creativity and passion encouraged
  • Personal and professional growth opportunities

Key Requirements

  • 7+ years in workforce planning
  • Tertiary qualifications in Business Management, Operations Management, Industrial Engineering, or related discipline
  • Advanced workforce planning methodology
  • Leadership and capability building
  • Stakeholder consulting and influence
  • Advanced technical skills with Excel, Power BI, PowerPoint, and WFM systems

Work Rights

Right to work in Australia / New Zealand without restriction or sponsorship

Tailored Resume

Cover Letter