CS Delivery Station Liaison

Amazon

Kassel, HE, Germany
On-site
Direct customer contact via phone or chat
Investigation of delivery issues
Collaboration with logistics teams
The job posting is for a 12-month position as a CS Delivery Station Liaison at Amazon in Kassel, Germany, requiring on-site presence. The role involves direct interaction with customers to resolve delivery issues and ensure a seamless customer experience

Job Summary

  • The role involves direct contact with customers to resolve missed deliveries and ensure a smooth customer experience.
  • Employees must investigate and solve delivery problems immediately, often collaborating with logistics partners and drivers.
  • This position requires on-site presence at a Last-Mile distribution center with specific shift hours from 11:00 to 19:15.

Matching Summary

Match Score: 85

The job posting is for a 12-month position as a CS Delivery Station Liaison at Amazon in Kassel, Germany, requiring on-site presence. The role involves direct interaction with customers to resolve delivery issues and ensure a seamless customer experience.

Skills & Requirements

Must-have

  • Direct customer contact via phone or chat
  • Investigation of delivery issues
  • Collaboration with logistics teams
  • Daily, weekly, monthly record keeping
  • Adherence to safety and data protection protocols

Nice-to-have

  • Understanding of local delivery routes
  • Experience in continuous improvement programs
  • Strong internal communication skills
  • Ability to work flexible shift schedules

Key Requirements

  • 12-month fixed-term contract availability
  • On-site presence required at Kassel location
  • Willingness to work Monday-Friday or Tuesday-Saturday shifts

Work Rights

Not specified

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