Cse Regional Digital Operations And Service Delivery Leader M/f

Carrier

Montluel, France
Onsite
10+ years it service delivery leadership
Manage it services across multiple european countries
Strong itil and service management best practices
This role drives end-to-end performance of digital support services across Europe for both corporate environments and manufacturing sites

Job Summary

  • This role drives end-to-end performance of digital support services across Europe for both corporate environments and manufacturing sites.
  • The leader is responsible for fostering a customer-centric service culture focused on responsiveness while driving automation and AI-enabled support initiatives.
  • Carrier offers a high-impact leadership opportunity within a global organization operating in over 160 countries with a commitment to diversity and inclusion.

Matching Summary

This role drives end-to-end performance of digital support services across Europe for both corporate environments and manufacturing sites.

Skills & Requirements

Must-have

  • 10+ years IT service delivery leadership
  • Manage IT services across multiple European countries
  • Strong ITIL and service management best practices
  • Experience managing vendor-delivered outsourced models
  • Partner effectively with senior business stakeholders

Nice-to-have

  • ITIL 4 certification
  • Experience in manufacturing or factory environments
  • Knowledge of IT/OT convergence
  • Experience with enterprise ITSM platforms like ServiceNow
  • Background in automation AI enablement
  • Comfort in complex matrixed global environments

Key Requirements

  • Bachelor's degree in Information Technology or related field
  • 10+ years experience in IT service delivery or operations leadership
  • ITIL 4 certification (Preferred)
  • Experience with enterprise ITSM platforms (e.g., ServiceNow) (Preferred)

Work Rights

Not specified

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