Senior Support Engineer/analyst

Barclays

Pune, India
L2 application support experience
Linux/unix/windows operating systems
Oracle pl/sql, mssql, postgresql
Apply software engineering techniques, automation, and best practices in incident response to ensure system reliability, availability, and scalability

Job Summary

  • Apply software engineering techniques, automation, and best practices in incident response to ensure system reliability, availability, and scalability.
  • Develop tools and scripts to automate operational processes, reducing manual workload and improving system resilience.
  • Collaborate with development teams to integrate best practices for reliability, scalability, and performance into the software development lifecycle.

Matching Summary

Apply software engineering techniques, automation, and best practices in incident response to ensure system reliability, availability, and scalability.

Skills & Requirements

Must-have

  • L2 Application Support experience
  • Linux/Unix/Windows operating systems
  • Oracle PL/SQL, MSSQL, PostgreSQL
  • Scripting technologies (Unix, SQL, Batch, Python)
  • ITIL practices (Incident, Change, Problem Management)
  • Driving major incidents to resolution
  • APAC/UK/US shifts and weekend on-call

Nice-to-have

  • Understanding of IB Business flows
  • Familiarity with Integration technologies
  • Knowledge of DevOps methodologies
  • Cloud technologies and Cyberark

Key Requirements

  • Degree in information systems or computer science
  • Strong L2 Application Support experience
  • Experience with Linux/Unix/Windows OS
  • Proficiency with database management systems
  • Proven experience in scripting technologies
  • Working knowledge of scheduling tools
  • Working knowledge on Networking and Firewalls
  • Working knowledge of monitoring tools
  • Excellent knowledge of ITIL practices
  • Strong verbal and written communication skills
  • Proven experience in driving major incidents

Work Rights

Not specified

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