The job posting seeks a Complaint Coordinator and Support Specialist for French-speaking customers at a high-tech family-run company in Switzerland. The ideal candidate will manage complaint processes, ensure effective solutions for technical customer service, and collaborate across departments, requiring strong communication skills in both French and German
Job Summary
The role involves managing complaints for the Swiss market, including leading complaint meetings and steering escalation processes.
Candidates will directly support French-speaking customers in Western Switzerland regarding technical service inquiries and complex on-site cases.
The company offers an innovative high-tech work environment with early responsibility and a culture based on collaboration and mutual trust.
Matching Summary
Match Score: 85
The job posting seeks a Complaint Coordinator and Support Specialist for French-speaking customers at a high-tech family-run company in Switzerland. The ideal candidate will manage complaint processes, ensure effective solutions for technical customer service, and collaborate across departments, requiring strong communication skills in both French and German.
Skills & Requirements
Must-have
Technical training in polymechanics or automation
Minimum 3 years experience in service environment
Fluent German and French negotiation skills
Valid driver's license category B
Willingness to travel up to 20% within Switzerland