NTT Communications is seeking a Senior Associate Managed Services Client Delivery Specialist responsible for overseeing the delivery of managed services contracts to clients. The ideal candidate will have experience in service delivery, client management, and project management, with a strong focus on client satisfaction and contract compliance
Job Summary
The Senior Associate Managed Services Client Delivery Specialist is responsible for overseeing the end-to-end delivery of managed services contracts to clients.
This role acts as the primary point of contact for client inquiries, escalations, and feedback while ensuring service delivery meets agreed SLAs.
NTT DATA is a $30+ billion business leader serving 75% of the Fortune Global 100 with a commitment to diversity and inclusion.
Matching Summary
Match Score: 85
NTT Communications is seeking a Senior Associate Managed Services Client Delivery Specialist responsible for overseeing the delivery of managed services contracts to clients. The ideal candidate will have experience in service delivery, client management, and project management, with a strong focus on client satisfaction and contract compliance.
Skills & Requirements
Must-have
Managed services delivery experience
Client relationship management skills
Service Level Agreement (SLA) monitoring
Project management proficiency
Contract governance knowledge
Nice-to-have
Upselling and cross-selling opportunities
ITIL framework familiarity
PMP certification preferred
Strong analytical mindset
Proactive problem-solving abilities
Key Requirements
Bachelor's degree in IT or Business
Moderate experience in managed services environment