Marina Bay Sands PTE. LTD. is seeking a Guest Engagement Officer to manage customer relations within the casino environment, ensuring compliance with access regulations and delivering high-quality customer service. The ideal candidate should have experience in hospitality or casino roles, possess excellent customer service skills, and be able to thrive in a fast-paced setting
Job Summary
Actively manage entry and exit points for the Casino including High Limit Gaming Areas while ensuring strict regulatory compliance.
Proactively greet guests and visitors, resolving ad hoc requests and complaints upholding Marina Bay Sands standards of customer service.
Stay informed on casino games, amenities, promotions, and entertainment events to provide accurate information to guests.
Matching Summary
Match Score: 75
Marina Bay Sands PTE. LTD. is seeking a Guest Engagement Officer to manage customer relations within the casino environment, ensuring compliance with access regulations and delivering high-quality customer service. The ideal candidate should have experience in hospitality or casino roles, possess excellent customer service skills, and be able to thrive in a fast-paced setting.
Skills & Requirements
Must-have
Manage entry/exit points into Casino
Verify HLGA eligibility and Premium Player status
Monitor crowd levels within work environment
Resolve customer requests and complaints timely
Adhere to regulatory and safety guidelines
Nice-to-have
Track record of excellent customer service
Ability to learn system operations quickly
Clear thinker remaining calm under pressure
Flexibility in fast-paced environment
Proficiency in property knowledge
Key Requirements
1 year's experience in hospitality or casino role preferred
Ability to perform checks with attention to detail and accuracy
Follow directions balancing customer experience with regulatory requirements