Senior Associate - Customer Transformation

PwC

Canada
Base: $84,700 - $134,700; bonus/equity: variable i...
Customer experience strategy
Service design initiatives
Customer journey mapping
PwC's experience consulting specialists enhance customer and employee experiences by analyzing client needs, designing strategies, and offering guidance

Job Summary

  • PwC's experience consulting specialists enhance customer and employee experiences by analyzing client needs, designing strategies, and offering guidance.
  • As a Senior Associate, you will support organizations in designing and delivering customer-centric strategies, experiences, and operating models that drive growth, loyalty, and efficiency.
  • PwC is committed to inspiring and empowering people to change the world, offering a competitive compensation package, inclusive benefits, and flexibility programs.

Matching Summary

PwC's experience consulting specialists enhance customer and employee experiences by analyzing client needs, designing strategies, and offering guidance.

Salary

Base: $84,700 - $134,700; Bonus/Equity: Variable incentive pay programs; Benefits: Comprehensive total rewards package

Skills & Requirements

Must-have

  • Customer experience strategy
  • Service design initiatives
  • Customer journey mapping
  • Data analysis and insight generation
  • Human-centered design principles
  • Client stakeholder management

Nice-to-have

  • Emerging leadership skills
  • Intellectual curiosity
  • Embracing change
  • Continuous development environment
  • Allyship and solidarity

Key Requirements

  • Senior Associate level experience
  • Experience supporting strategy or transformation projects
  • Experience supporting project planning and delivery
  • Manager/director-level client stakeholder management

Work Rights

Not specified

Tailored Resume

Cover Letter