FAENA The Red Sea is seeking a Quality Manager to oversee and enhance quality standards across its luxury hospitality property. The ideal candidate will have extensive experience in quality management within the luxury sector, focusing on driving exceptional guest experiences and operational excellence
Job Summary
The Quality Manager is responsible for overseeing the development and continuous improvement of quality standards across all departments to ensure exceptional guest experiences.
This role involves designing property-wide quality assurance programs, conducting regular audits, and tracking KPIs related to guest satisfaction and operational consistency.
The position requires collaborating with department heads to embed a culture of excellence, accountability, and innovation while leading root-cause analysis of service failures.
Matching Summary
Match Score: 85
FAENA The Red Sea is seeking a Quality Manager to oversee and enhance quality standards across its luxury hospitality property. The ideal candidate will have extensive experience in quality management within the luxury sector, focusing on driving exceptional guest experiences and operational excellence.
Skills & Requirements
Must-have
5-7 years Quality Management experience
Luxury hospitality sector background
Knowledge of LQA Forbes ISO standards
Guest feedback analysis expertise
Audit platform proficiency Medallia TrustYou
Nice-to-have
Culturally aware and emotionally intelligent
Proactive guest-centric culture champion
Cross-functional leadership collaboration
Innovation in service delivery
High-paced evolving environment adaptability
Key Requirements
Minimum 5-7 years in Quality Management
Experience in luxury hospitality sector
Familiarity with LQA, Forbes, ISO, HACCP standards