Adoption & Retention Programs Lead

Workday

Pleasanton, CA, USA
Base: $169,800 usd - $254,600 usd (primary locatio...
Fully remote
Design and orchestrate scaled programs
Improve product adoption and value realization
Integrate programs into gtm and cs operating model
Workday seeks an Adoption & Retention Programs Lead to develop and execute strategies aimed at enhancing customer engagement and retention. The role involves designing structured programs and measuring their impact within a collaborative and innovative culture focused on employee growth and customer success

Job Summary

  • The Adoption & Retention Programs Lead will establish a new function in the Customer Success Center of Excellence, designing and orchestrating a portfolio of scaled programs that protect and grow Workday’s customer base.
  • This role sits at the intersection of Customer Success, Sales, Product & Technology, and Operations, translating strategy into clear, repeatable programs that can be executed consistently across regions, segments, and product lines.
  • Workday offers a culture rooted in integrity, empathy, and shared enthusiasm, providing trust, tools, skills, and support for long-term growth.

Matching Summary

Match Score: 85

Workday seeks an Adoption & Retention Programs Lead to develop and execute strategies aimed at enhancing customer engagement and retention. The role involves designing structured programs and measuring their impact within a collaborative and innovative culture focused on employee growth and customer success.

Salary

Base: $169,800 USD - $254,600 USD (Primary Location); Bonus/Equity: May be eligible for Workday Bonus Plan or role-specific commission/bonus, annual refresh stock grants; Benefits: Not specified

Skills & Requirements

Must-have

  • design and orchestrate scaled programs
  • improve product adoption and value realization
  • integrate programs into GTM and CS operating model
  • define program-level KPIs and measurement frameworks
  • mitigate risk and protect revenue integrity
  • simplify and standardize end-to-end processes
  • drive innovation and continuous improvement

Nice-to-have

  • sun-drenched optimism and drive
  • curious minds and courageous collaborators
  • integrity, empathy, and shared enthusiasm
  • meaningful work with supportive colleagues

Key Requirements

  • 8+ years experience in Customer Success, Program Management, Sales/GTM Strategy, CS Operations, or related field
  • Proven track record designing and running cross-functional adoption/retention programs
  • Experience operating in global, highly matrixed environments
  • Deep understanding of Customer Success operating models
  • Demonstrated experience turning strategy into structured programs
  • Strong analytical skills and comfort with CRM/CS platforms
  • Excellent communication and executive storytelling skills
  • Strong influencing and stakeholder management skills

Work Rights

Not specified

Tailored Resume

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