Not specified (assumed to be hybrid based on industry norms).
Customer onboarding management
Enterprise customer support
Crm and ticketing systems
Digidentity is seeking a Senior Customer Success Representative in The Hague to ensure customer satisfaction and successful onboarding for new clients, including enterprise accounts. The role involves acting as a primary contact, managing complex inquiries, and contributing to process improvements within a collaborative team environment
Job Summary
This role serves as the primary point of contact for guiding new enterprise customers through onboarding and solution adoption.
The successful candidate will proactively monitor customer health indicators to identify risks and ensure timely resolution of complex cases.
You will collaborate closely with Sales, Product, Engineering, and Operations teams to optimize the end-to-end customer journey.
Matching Summary
Match Score: 85
Digidentity is seeking a Senior Customer Success Representative in The Hague to ensure customer satisfaction and successful onboarding for new clients, including enterprise accounts. The role involves acting as a primary contact, managing complex inquiries, and contributing to process improvements within a collaborative team environment.
Skills & Requirements
Must-have
Customer onboarding management
Enterprise customer support
CRM and ticketing systems
English and Dutch communication
Risk identification and resolution
Nice-to-have
Mentoring junior agents
Process optimization skills
Cross-functional collaboration
Proactive ownership mindset
SaaS or identity security experience
Key Requirements
Vocational/university of applied sciences (HBO) level education
Several years of Customer Success or Support experience