Competitive salary commensurate with experience; c...
Phone triage and client assessment
Insurance verification and pre-certification
Front desk greeting and lobby management
The Intake Coordinator is responsible for establishing a positive first-impression environment at the facility front desk while managing phone triage and client inquiries
Job Summary
The Intake Coordinator is responsible for establishing a positive first-impression environment at the facility front desk while managing phone triage and client inquiries.
Key duties include conducting pre-admission assessments, verifying insurance eligibility, and coordinating timely admissions for clients and their families.
Iron Bridge Recovery Center offers a comprehensive benefit plan and competitive salary, with a specific dedication to serving Veterans through specialized programming.
Matching Summary
The Intake Coordinator is responsible for establishing a positive first-impression environment at the facility front desk while managing phone triage and client inquiries.
Salary
Competitive salary commensurate with experience; Comprehensive benefit plan included
Skills & Requirements
Must-have
Phone triage and client assessment
Insurance verification and pre-certification
Front desk greeting and lobby management
Documentation in Customer Relationship Management system
Coordination of transportation and admission logistics
Nice-to-have
Experience in mental health or substance use disorder field
Outstanding interpersonal and interviewing skills
Knowledge of community resources for mediation
Conflict resolution and business development skills
Ability to work with external review organizations
Key Requirements
High School Diploma required; Bachelor's degree preferred
One or more years' experience in healthcare admissions
CPR certification and de-escalation training required
First aid certification may be required based on state rules
Experience in client assessment and treatment planning