Customer Service Executive

CHEP

Manchester, United Kingdom
Hybrid
First point of contact for customer enquiries
Handle complex and escalated issues
Manage high-volume workload
Act as the first point of contact for customer enquiries and complaints, providing a professional, responsive, and customer‑focused service

Job Summary

  • Act as the first point of contact for customer enquiries and complaints, providing a professional, responsive, and customer‑focused service.
  • You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner.
  • Maximize your work-life balance and flexibility through our Hybrid Work Model.

Matching Summary

Act as the first point of contact for customer enquiries and complaints, providing a professional, responsive, and customer‑focused service.

Skills & Requirements

Must-have

  • First point of contact for customer enquiries
  • Handle complex and escalated issues
  • Manage high-volume workload
  • Build strong relationships with customers
  • Comply with data protection and company policies

Nice-to-have

  • Commercial Sustainability
  • Continuous Process Improvement
  • Customer Experience (CX)
  • Empathy
  • Teamwork

Key Requirements

  • Basic IT knowledge
  • Time Management & Prioritisation
  • Good verbal and written communication
  • Call Centre / Helpdesk experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter