The Customer Care Advocate I serves as the primary contact for customer requests including orders, quotes, and product questions to ensure a seamless customer experience
Job Summary
The Customer Care Advocate I serves as the primary contact for customer requests including orders, quotes, and product questions to ensure a seamless customer experience.
This role involves building strong customer relationships, handling escalations autonomously, and collaborating with internal teams to meet organizational goals.
Regal Rexnord is a global industrial manufacturer with a diverse portfolio and a commitment to sustainable solutions powering industrial applications worldwide.
Matching Summary
The Customer Care Advocate I serves as the primary contact for customer requests including orders, quotes, and product questions to ensure a seamless customer experience.
Skills & Requirements
Must-have
Customer inquiry handling
Order and quote management
Use of ERP systems like Oracle or SAP
Proficiency with business tools like SharePoint and MS Teams
Keyboarding skills with 45+ WPM
Customer escalation resolution
Nice-to-have
Mechanical or technical aptitude
Team oriented in fast-paced environment
Situational adaptability and resourcefulness
Experience with CRM platforms
Cross departmental collaboration
Passion for process improvement
Key Requirements
High School diploma required
Two years professional customer care experience preferred
Experience with Oracle and/or SAP ERP systems
Experience with CRM platforms such as Salesforce or Microsoft Dynamics