Service Advisor

Rock Honda of Fontana

Fontana, CA, United States
Base: $16.50 draw against commission; bonus/equity...
On-site
Initiate automotive services and repairs
Ascertain vehicle performance problems
Develop cost estimates
Rock Honda of Fontana is seeking an experienced Service Advisor with a preference for candidates who have prior Honda experience. The role involves serving as a liaison between customers and technicians, managing service requests, and ensuring customer satisfaction while communicating repair needs

Job Summary

  • Serve as the communicator and liaison between the customer and technician, ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
  • Develop estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles.
  • We offer best in class industry benefits: Competitive pay, Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Lithia Learning Center, Vehicle Purchase Discounts, Wellness Programs.

Matching Summary

Match Score: 85

Rock Honda of Fontana is seeking an experienced Service Advisor with a preference for candidates who have prior Honda experience. The role involves serving as a liaison between customers and technicians, managing service requests, and ensuring customer satisfaction while communicating repair needs.

Salary

Base: $16.50 draw against commission; Bonus/Equity: commission and performance incentives; Benefits: Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Vehicle Purchase Discounts, Wellness Programs

Skills & Requirements

Must-have

  • Initiate automotive services and repairs
  • Ascertain vehicle performance problems
  • Develop cost estimates
  • Write repair orders
  • Maintain customer records
  • Communicate between customer and technician

Nice-to-have

  • Focus on exemplary customer service
  • Team player
  • Basic mechanical understanding

Key Requirements

  • Previous Service Advisor experience
  • Prior experience as an automotive technician
  • High School graduate or equivalent
  • 18 years or older

Work Rights

Not specified

Tailored Resume

Cover Letter