Sr. Director, Customer Operations & Support

PPD (Thermo Fisher)

Multiple Locations
Base: $148,900.00–$198,500.00; bonus/equity: not s...
Global customer operations execution
Customer experience transformation
Performance management & insights
You will lead the global organization responsible for the customer-facing operational engine of our business

Job Summary

  • You will lead the global organization responsible for the customer-facing operational engine of our business.
  • Your mission is to deliver a high-quality, proactive, solution-oriented customer experience across the full lifecycle.
  • Shape how BPG delivers for customers globally—improving experience, speed, and reliability.

Matching Summary

You will lead the global organization responsible for the customer-facing operational engine of our business.

Salary

Base: $148,900.00–$198,500.00; Bonus/Equity: Not specified; Benefits: Comprehensive Total Rewards package

Skills & Requirements

Must-have

  • Global customer operations execution
  • Customer experience transformation
  • Performance management & insights
  • Team leadership & capability building

Nice-to-have

  • Salesforce.com experience
  • Project Management certification
  • Six Sigma certification

Key Requirements

  • Bachelor’s degree in an analytical field
  • 10+ years in customer experience leadership
  • 4+ years with ERP/CRM experience
  • Ability to travel up to 25%

Work Rights

Not specified

Tailored Resume

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