Workday is seeking a Technical Support Engineer for its Adaptive Planning team in Warsaw, Poland, aimed at providing exceptional customer support for their enterprise cloud-based software applications. The role requires strong technical skills, particularly in SaaS support, alongside excellent communication abilities to address complex customer challenges
Job Summary
This role serves as an escalation point to deliver creative workarounds and long-term solutions for a global customer base.
The position requires managing a diverse case queue for the Adaptive Planning Suite including Financial Planning, Reporting, and Integration products.
Candidates must be willing to relocate to Warsaw, Poland, and commit to working from the office at least 50% of the time.
Matching Summary
Match Score: 85
Workday is seeking a Technical Support Engineer for its Adaptive Planning team in Warsaw, Poland, aimed at providing exceptional customer support for their enterprise cloud-based software applications. The role requires strong technical skills, particularly in SaaS support, alongside excellent communication abilities to address complex customer challenges.
Salary
Base: zł167,200 PLN - zł250,800 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package available
Skills & Requirements
Must-have
5+ years technical support experience
2+ years enterprise cloud software support
Linux, SQL, DBMS knowledge required
Troubleshooting Web Services and APIs
Experience with XML and JSON data formats
Nice-to-have
Finance or financial planning software knowledge
JavaScript programming skills
ELK log aggregation tool usage
Implementation of software integrations
Proactive and empathetic team player
Key Requirements
5+ years in Technical Support related role
2+ years as support engineer with enterprise cloud application
Experience managing highly escalated cases across multiple accounts
Working knowledge of Java, .NET, C#, or similar languages