The Fan Support Supervisor position at Ticketmaster in Santiago, Chile, involves leading a customer service team, ensuring exceptional fan experiences, and optimizing internal processes. The role requires strong leadership, analytical skills, and experience in customer service, with a focus on collaboration and continuous improvement
Job Summary
As Fan Support Supervisor, you will lead the Fan Support team to ensure exceptional customer service, manage problem resolution, and optimize internal processes.
You will be responsible for supervising and analyzing KPIs, conducting case audits, and handling complex escalations to ensure a positive fan experience.
This role requires strong leadership, analytical skills, and excellent communication in both Spanish and English, with a minimum of 3-5 years of customer support experience.
Matching Summary
Match Score: 85
The Fan Support Supervisor position at Ticketmaster in Santiago, Chile, involves leading a customer service team, ensuring exceptional fan experiences, and optimizing internal processes. The role requires strong leadership, analytical skills, and experience in customer service, with a focus on collaboration and continuous improvement.
Skills & Requirements
Must-have
Lead and motivate Fan Support team
Manage performance indicators (KPIs)
Handle complex customer escalations
Optimize customer service processes
Collaborate with other departments
Nice-to-have
Proactive problem identification
Attention to detail in service management
Emotional stability under pressure
Building effective interpersonal relationships
Adaptability to variable schedules
Key Requirements
3-5 years in customer support roles
Previous team supervision experience
Proficiency in Microsoft Office and CRM platforms
Strong analytical and data interpretation skills
Excellent Spanish and English communication skills