Digital Customer Success Program Manager

Workday

Atlanta, GA, USA
Base: $95,200 - $142,800 usd (atlanta); base: $90,...
Fully remote
5+ years program management experience
Customer success operations expertise
Cross-functional coordination skills
Workday is seeking a Digital Customer Success Program Manager to enhance its customer success programs globally. This fully remote role involves coordinating across teams to establish a unified digital roadmap, while fostering a culture of collaboration and innovation within the company

Job Summary

  • The role involves shaping how Workday scales its customer success programs globally by owning digital initiatives from tooling to AI-driven productivity.
  • Candidates will facilitate the Digital CS Council to prioritize backlogs and manage global technology rollouts while designing customer-facing touchpoints.
  • Workday offers a flexible work approach requiring at least half of the time in-office or with customers, alongside competitive compensation including bonuses and stock grants.

Matching Summary

Match Score: 85

Workday is seeking a Digital Customer Success Program Manager to enhance its customer success programs globally. This fully remote role involves coordinating across teams to establish a unified digital roadmap, while fostering a culture of collaboration and innovation within the company.

Salary

Base: $95,200 - $142,800 USD (Atlanta); Base: $90,500 - $160,700 USD (Other US locations); Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants

Skills & Requirements

Must-have

  • 5+ years program management experience
  • Customer success operations expertise
  • Cross-functional coordination skills
  • Digital customer engagement strategy
  • Roadmap and delivery planning

Nice-to-have

  • Gainsight and Planhat platform knowledge
  • AI-powered productivity improvements
  • Design thinking and data analysis
  • Enterprise software industry background
  • PMP, Agile, or SAFe certification

Key Requirements

  • 5+ years in program management or customer success operations
  • Experience translating business needs into roadmaps
  • Project management certification preferred (PMP, Agile, SAFe)

Work Rights

Not specified

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