Front End Lead Full Time

BJ's Wholesale Club

Webster, NY, United States
Base: $18.75 - $23.44 ph
On-site
Front line supervision
Member service excellence
Membership program execution
BJ’s Wholesale Club is seeking a Front End Lead to oversee frontline operations, coach team members, and ensure excellent member service. The role involves managing staff, driving membership metrics, and delivering a positive customer experience

Job Summary

  • Oversees the frontline in the absence of the Front End Manager, coaching and developing team members to ensure excellent member service and drive membership metrics.
  • Responsible for monitoring, driving, and coaching for desired membership/member experience goals and results, ensuring positive, timely, and efficient processing of member orders.
  • BJ's Wholesale Club offers weekly pay, free memberships, generous PTO, flexible health benefits, a 401(k) plan with company match, and an employee stock purchase plan.

Matching Summary

Match Score: 85

BJ’s Wholesale Club is seeking a Front End Lead to oversee frontline operations, coach team members, and ensure excellent member service. The role involves managing staff, driving membership metrics, and delivering a positive customer experience.

Salary

Base: $18.75 - $23.44

Skills & Requirements

Must-have

  • Front line supervision
  • Member service excellence
  • Membership program execution
  • Team member coaching and development
  • Operational standards compliance

Nice-to-have

  • Strategic thinking and decision-making
  • Leading through change
  • Building high-performing teams
  • Driving a culture of development
  • Embracing inclusion and diversity

Key Requirements

  • Prior leadership experience preferred
  • Prior Membership or sales knowledge and experience preferred
  • Prior cashier experience preferred
  • Basic math skills required

Work Rights

Not specified

Tailored Resume

Cover Letter