Desktop Support Technician

University of Arkansas, Fayetteville

Fayetteville, AR, US
Base: $43,923; bonus/equity: not specified; benefi...
Fully remote
Windows and mac support
It service ticket resolution
Operating system installation and configuration
The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users

Job Summary

  • The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
  • The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance with benefits including health insurance contributions, tuition waivers, holidays, leave accrual, and retirement programs.
  • The University of Arkansas is committed to providing a safe campus community and conducts background checks as part of the pre-employment screening process.

Matching Summary

The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.

Salary

Base: $43,923; Bonus/Equity: Not specified; Benefits: Health, dental, life and disability insurance contributions; tuition waivers; retirement programs

Skills & Requirements

Must-have

  • Windows and Mac support
  • IT service ticket resolution
  • Operating system installation and configuration
  • Hardware deployment and transport
  • IT hardware inventory management

Nice-to-have

  • Strong customer service skills
  • Strong communication skills
  • Experience with remote software support
  • Basic TCP/IP knowledge
  • Audio/video systems troubleshooting

Key Requirements

  • Bachelor’s degree or equivalent experience
  • At least two years of computer support experience
  • Completion of technical training with five years computer support experience
  • Ability to work reliably and maintain collegial relationships

Work Rights

Must have legal authority to work in the United States

Tailored Resume

Cover Letter