Canada- Technical Solutions Analyst

PointClickCare

Remote
Remote
Troubleshooting technical issues
Network protocols and debugging tools
Rdbms, apis, sso/mfa, oauth, openid
PointClickCare's mission is to help providers deliver exceptional care by empowering employees to push boundaries and innovate in the healthcare technology sector

Job Summary

  • PointClickCare's mission is to help providers deliver exceptional care by empowering employees to push boundaries and innovate in the healthcare technology sector.
  • As a Technical Solutions Analyst, you will be the first point of contact for technical support, troubleshooting diverse issues and delivering exceptional customer outcomes.
  • The company offers flexibility, growth opportunities, and meaningful work, with a focus on leveraging AI to enhance creativity, productivity, and decision-making.

Matching Summary

PointClickCare's mission is to help providers deliver exceptional care by empowering employees to push boundaries and innovate in the healthcare technology sector.

Skills & Requirements

Must-have

  • Troubleshooting technical issues
  • Network protocols and debugging tools
  • RDBMS, APIs, SSO/MFA, OAuth, OpenID
  • JavaScript, HL7, and XML
  • Web-based software applications support
  • AI tools for workflow enhancement

Nice-to-have

  • Continuous improvement culture
  • Human-first, AI-accelerated future
  • Growth mindset
  • Translating complex technical concepts

Key Requirements

  • Post-secondary diploma or degree in IT
  • Previous technical support experience is an asset
  • Familiarity with diagnostic tools like Kibana
  • Healthcare Domain Knowledge experience

Work Rights

Not specified

Tailored Resume

Cover Letter