Home Inkjet Quality & Customer Success Project Manager

HP SINGAPORE (PRIVATE) LIMITED

D04 Harbourfront,Telok Blangah, Sentosa Island, 1 DEPOT CLOSE 109841
Sgd 8,157 - 12,237 / monthly pm
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Product lifecycle management (plm)
Hardware
Customer insight
** HP Singapore is seeking a Home Inkjet Quality & Customer Success Project Manager responsible for leading a team to enhance product quality and customer experience throughout the inkjet product lifecycle. The role involves collaboration across various teams, people management, and addressing customer escalations. **

Job Summary

  • The role collaborates with GBU and CS x-functional teams to deliver the KPIs and is the primary interface with the CS organization for field issue escalations
  • The role is also responsible for people-care management, recruitment, and career development
  • As customer advocate, responsible to represent the overall state of the customer experience, in-market product quality and timely response to field or customer escalation

Matching Summary

Match Score: 75

** HP Singapore is seeking a Home Inkjet Quality & Customer Success Project Manager responsible for leading a team to enhance product quality and customer experience throughout the inkjet product lifecycle. The role involves collaboration across various teams, people management, and addressing customer escalations. **

Salary

SGD 8,157 - 12,237 / Monthly

Skills & Requirements

Must-have

  • Product Lifecycle Management (PLM)
  • Hardware
  • Customer Insight
  • Scientific Discipline
  • Customer Success

Nice-to-have

  • Product Quality
  • Analytical And Problem-Solving Skills
  • Agent Management System
  • Technical Leadership
  • Senior Management Review
  • Recruitment
  • Management

Key Requirements

  • Minimum 7 years experience

Work Rights

Tailored Resume

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