Ccaas Support Engineer

Unisys

Multiple Locations
Fully remote
Remote support for clients
Diagnosing service outages
Software related updates
Delivers remote support for clients and/or enterprise application users

Job Summary

  • Delivers remote support for clients and/or enterprise application users.
  • Monitors user requests and systems issues, responding to and diagnosing service outages and operational problems.
  • Performs all work to meet agreed time, cost and quality constraints.

Matching Summary

Delivers remote support for clients and/or enterprise application users.

Skills & Requirements

Must-have

  • remote support for clients
  • diagnosing service outages
  • software related updates
  • software testing and deployment
  • software maintenance and patching
  • anti-virus management and support

Nice-to-have

  • work in rotational shifts
  • provide on-call support

Key Requirements

  • 2-4 years’ relevant experience
  • BA/BS degree or equivalent experience

Work Rights

Not specified

Tailored Resume

Cover Letter