The Front Desk Manager oversees front desk operations, including guest check-in/out, reservations, and switchboard monitoring, ensuring excellent guest service
Job Summary
The Front Desk Manager oversees front desk operations, including guest check-in/out, reservations, and switchboard monitoring, ensuring excellent guest service.
Responsibilities include assisting in daily operations planning, forecasting sales and revenue, managing staff, and resolving customer complaints.
The role requires maintaining a safe facility environment, ensuring compliance with budgets, and representing the company professionally.
Matching Summary
The Front Desk Manager oversees front desk operations, including guest check-in/out, reservations, and switchboard monitoring, ensuring excellent guest service.
Skills & Requirements
Must-have
Guest check-in and check-out
Reservation management
Switchboard monitoring
Cash and cash equivalents balancing
Facility safety and maintenance
Professional company representation
Nice-to-have
Excellent interpersonal skills
Problem-solving abilities
Positive attitude
Team collaboration
Key Requirements
High School Diploma required
Bachelor's Degree or customer service experience preferred
Clerical skills including typing and filing
Proficiency in MS Outlook, Word, and Excel
Ability to arrange and coordinate reservation schedules