Digital Customer Success Program Manager

Workday

Atlanta, GA, USA
Base: $95,200 - $142,800 usd; bonus/equity: eligib...
Hybrid (50% in-office and 50% remote)
5+ years program management experience
Customer success operations expertise
Cross-functional coordination skills
Workday is seeking a Digital Customer Success Program Manager to lead initiatives within their Customer Success Center of Excellence. The role requires strong program management skills, cross-functional coordination, and experience in digital customer engagement, focusing on enhancing customer success programs globally

Job Summary

  • The role involves shaping how Workday scales its customer success programs globally by owning digital initiatives from tooling to AI-powered improvements.
  • Candidates will facilitate the Digital CS Council to prioritize backlogs and manage global technology rollouts while acting as a liaison for regional leaders.
  • Workday offers a flexible work approach requiring at least 50% time in-office or field per quarter alongside competitive base pay and bonus eligibility.

Matching Summary

Match Score: 85

Workday is seeking a Digital Customer Success Program Manager to lead initiatives within their Customer Success Center of Excellence. The role requires strong program management skills, cross-functional coordination, and experience in digital customer engagement, focusing on enhancing customer success programs globally.

Salary

Base: $95,200 - $142,800 USD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package described on company site

Skills & Requirements

Must-have

  • 5+ years program management experience
  • Customer success operations expertise
  • Cross-functional coordination skills
  • Roadmap and delivery planning
  • Gainsight or Planhat platform knowledge

Nice-to-have

  • AI-powered productivity improvements
  • Design thinking methodology
  • Enterprise software industry background
  • PMP, Agile, or SAFe certification
  • Vision-driven strategic mindset

Key Requirements

  • 5+ years of experience in program management
  • Experience translating business needs into roadmaps
  • Project Management Certification preferred (PMP, Agile, SAFe)

Work Rights

Not specified

Tailored Resume

Cover Letter