Program Team Manager

JOHNSON CONTROLS

Birmingham, United Kingdom
Competitive salary; not specified; pension plan (u...
Onsite
Parliamentary support help desk leadership
Customer query management
Order process oversight
You will lead the Parliamentary Support Help Desk, ensuring excellent service for MPs and MSSS

Job Summary

  • You will lead the Parliamentary Support Help Desk, ensuring excellent service for MPs and MSSS.
  • Competitive Salary, Generous Leave, Comprehensive Benefits, and Exclusive Discounts are offered.
  • Lead the Help Desk team and act as the main escalation point, managing customer interactions across pre-sale, deployment and in-life support.

Matching Summary

You will lead the Parliamentary Support Help Desk, ensuring excellent service for MPs and MSSS.

Salary

Competitive Salary; Not specified; Pension plan (up to 7% employer match), Life assurance, Employee assistance program, Referral scheme, High street brands, cycle-to-work scheme, and Johnson Controls product discounts

Skills & Requirements

Must-have

  • Parliamentary Support Help Desk leadership
  • Customer query management
  • Order process oversight
  • Installation and service coordination
  • Direct teams and Tier 2 suppliers
  • Stakeholder relationship building

Nice-to-have

  • Continuous improvement and JCI values
  • Casual attire on Fridays

Key Requirements

  • Team-management experience
  • Strong PC literacy (Microsoft Office)
  • Knowledge of electronic security systems
  • Ability to obtain NPPV3 & SC and complete CTC vetting
  • Experience with orders/invoices
  • Project/Programme Management experience
  • A-Level or equivalent; degree advantageous

Work Rights

NPPV3 & SC and CTC vetting required

Tailored Resume

Cover Letter